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The ITIL Practitioner certification offers practical guidance on how to adopt and adapt the ITIL framework to support your business’ objectives.
It enables practitioners to not only speak the language of ITIL, but be able to translate it and use it in practice.
Service Management Concepts
Guiding Principles
Service improvement Approach
Organizational Change Management (OCM)
Metrics and Measurements
Communication
ITIL Practitioner certification Training Course Objectives
After completing the course, students are familiar with the following aspects of ITIL :
The course is for:
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