Business Writing That Works

Course Overview

• You will spend the first part of the day getting to know participants and discussing what will take place during the workshop. Students will also have an opportunity to identify their personal learning objectives.

Why Write?

• Many people feel that writing is a burden or something they should be able to delegate. This session will help participants identify the value of writing.

The Four C’s

• During the morning of Day One, you will discuss four of the C’s of writing with participants: clear, concise, complete, and correct. Participants will practice each C through writing exercises.

Word Agreement

• During this session, participants will explore word agreement through a brief lecture and a writing exercise.

Active and Passive Voice

• Most people prefer to read writing that is in the active voice. We will discuss and practice both voices during this session.

Sentences and Sentence Types

• This session will discuss the structure of sentences and paragraphs. Then, participants will apply this knowledge to a writing exercise.

Readability Index

• The Gunning Fog Index, also called the readability index, determines the difficulty level of a written piece. Participants will apply the index to a sample and to their own work.

Manners and Courtesy

• Courtesy is an important principle of good business writing. During this session, participants will examine and rank several business letters, helping them explore their own style and preference.

Practical Language

• It is important to use words that best reflect what you are trying to say. In this session, we will examine some common dilemmas (such as fewer vs. less) and suggested solutions.

Inclusive Language

• Another key part of writing is political correctness. Participants will have an opportunity to re-write some exclusive terms to make them inclusive.

Sentence Construction

• The two basic rules for constructing sentences are: use construction that makes meaning clear and keep construction parallel. Participants will re-write sentences that don’t follow these rules.

Punctuation

• During this session, participants will work in teams to develop a series of test questions for other teams. We have included some key points that you can use to debrief the test.

Writing Business Letters

• This session begins with three lectures on the steps for writing a business letter, types of letters, and the parts of a business letter.
• Participants will then examine samples of business letters to determine the type and the parts of each letter.

Writing Effective E-mails

• Virtually everyone today uses e-mail to communicate at work and at home. This session will give participants some tips on writing effective e-mails and managing mail.

Spelling and Proofreading

• Proofreading carelessly can spoil a writer’s best efforts. This session will help participants identify common spelling errors and practice their proofreading skills.

Writing Memos

• Memos are another challenge that many writers face. We will examine memos through a brief lecture and a fun exercise.

Reviewing Your Writing

• In this session, participants will customize a checklist to help them ensure that each document is the best that they can do.

Writing Challenges

• To wrap up the workshop, participants will work in small groups to identify some possible solutions to the ten most common writing challenges.

The Cs of Writing

• All writing should be clear, concise, complete, and correct. We will look at each of these elements in detail during this session.

Writing Mechanics

• In this session, participants will take a close look at the proper length of paragraphs, what a paragraph should contain, and how to order paragraphs.

Dealing with Specific Requests

• Often people are asked to respond to a request for information or to write a particular letter (of recommendation, for example).
• We will discuss some tips to keep in mind when writing one of these particular documents.
• Participants will also get some hands-on practice with writing letters of request.

Online Business Communications

• This session takes a look at blogging, social media and proper documentation of sources.

Editing Techniques

• To conclude the workshop, participants will apply what they have learned to their own writing.

Workshop Wrap-Up

• At the end of the day, students will have an opportunity to ask questions and fill out an action plan.

• The value of good written communication.
• How to write and proofread your work so it is clear, concise, complete, and correct.
• How to apply these skills in real world situations.
• Understanding the proper format for memos, letters, and e-mails.
• Make their writing clear, complete, concise, and correct.
• Improve sentence construction and paragraph development.
• Deal with specific business requests.
• Thoroughly document sources that they use in their writing

All employees in public and private business sectors, and university students.