Communication Skills Workshop

Course Overview
You will spend the first part of the day getting to know participants and discussing what will take place during the workshop. Students will also have an opportunity to identify their personal learning objectives.
Creating Positive Relationships
During this session, participants will explore 10 ways to build positive relationships, including using uplifting messages.
Growing Our Self-Awareness
Our confidence in our ability to express ourselves well and to keep our composure in difficult situations can be a crucial asset in the workplace. In this session, participants will complete a self-confidence assessment. Then, the group will discuss ways to improve their self-confidence.
Communication Basics
During this session, you will help participants identify their communication strengths and weaknesses through several reflective exercises.
Communication Barriers
After a large group case study, participants will work in small groups to discuss barriers to communication. Participants will also complete a short exercise to help them develop a habit of mindfulness.
Asking Questions
This session will examine questioning skills (including open questions, closed questions, and probing) through a lecture and a pairs’ exercise.
Listening Skills
Participants will work on their listening skills by participating in two quizzes and several group exercises. We have also provided two lectures for the trainer.
Body Language
To start the second day, the trainer will talk about the idea of body language in a lecture. Then, participants will complete a small group exercise and a large group exercise to explore the concept further.
Communication Styles
This activity will allow participants to take a more objective look at the advantages and disadvantages of both sides of different dichotomies related to communication styles.
Creating a Positive Self-Image
During this session, we will look at the things people determine from your appearance. Participants will explore this idea further using the pictures gathered from the pre-assignment. The session will conclude with a self-evaluation exercise.
 
Frame of Reference
This session will explore our frame of reference and the assumptions that we make. Participants will also take part in an activity that will strengthen their ability to speak about communication concepts more easily.
Techniques for the Workplace
In this session, participants will learn about two key elements of an effective message: preparation and delivery.
Assertiveness
How we see ourselves has an impact on how we interact with others. Through lecture, case studies, and discussion, this session will investigate ways that participants can improve their self-image and thereby deal with difficult situations assertively and positively.
Workshop Wrap-Up
At the end of the day, students will have an opportunity to ask questions and fill out an action plan.

• Identify common communication problems that may be holding them back
• Develop skills to ask questions
• Learn what their non-verbal messages are telling others
• Develop skills in listening actively and empathetically to others
• Enhance their ability to handle difficult situations
• Deal with situations assertively

All employees in public and private business sectors, and university students.