Microsoft Dynamics 365 Customer Service Functional Consultant

A Dynamics 365 Customer Engagement Functional Consultant is responsible for performing discovery, capturing requirements, engaging subject matter experts and stakeholders, translating requirements, and configuring the solution and applications.

The Functional Consultant implements a solution using out of the box capabilities, codeless extensibility, application and service integrations.

Course Overivew

  • Microsoft Dynamics 365 Customer Service offers any organization an opportunity for customer success.
  • Using tools such as automatic case creation and queue management frees up your time to dedicate it where you can have a greater impact, directly with your customers.
  • Join our team of globally recognized experts as they take you step by step from creating cases to interacting with customers to resolving those cases.
  • Once you’ve resolved those cases you can learn from data analysis the key details to help you resolve similar cases faster or avoid new issues altogether.
  • This MB-230T01: Microsoft Dynamics 365 Customer Service Course teaches you to accomplish the following technical tasks:
  • manage cases and Knowledge Management; manage entitlements and SLAs; implement scheduling;
  • implement multi-session experiences for Customer Service; manage analytics and insights;
  • implement Microsoft Power Platform; implement Connected Customer Service; and implement routing.
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Prerequisites

This course is available at :

Classroom Training

Cairo
Giza
Onsite

Online Training

Virtual Interactive Instructor LED
Self-Paced Training

WHY CHOOSE CLS

Experience

We have been in the market since 1995, and we kept accumulating experience in the training business, and providing training for more than 200,000 trainees ever since, in Egypt, and the MENA region.

Premium Facilities

CLS facilities are well-equipped with strong hardware and software technologies that aid both students and trainers lead very effective smooth training programs.

Customer Support

We provide our clients with the best solutions, customized to their specific needs and goals. Our team is highly qualified to answer whatever questions you have.

Global Accredited

CLS is an authorized and accredited partner by technology leaders. This means that our training programs are of the highest quality source materials.

Up To Date

We keep tabs on every change in the market and the technology field, so our training programs will always be updated up to the World-class latest standards, and adapted to the global shape-shifting job market.

Certified Instructors

We select the best instructors, who are certified from trustworthy international vendors. They share their professional experience with the Trainees, so they can have a clear hands-on experience.

Our Strategic Clients

Over 200,000 Gradutes From CLS

Amr Mostafa
An employee of the Security Department at the Ministry of Electricity

I`m attending now CEH Training with Eng Mohamed Hamdy ,CISSP Training with Eng Mohamed Gohar, I really learned a lot from him , everything here in CLS  is very satisfying including facilities .

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Lamiaa Medhat
CIO

We took a series of courses as the digital Transformation Unit of the ministry . we just finished CRISC Certification Training with DR Adel Abdel Meneim . Thank you CLS for all your efforts, we really appreciate it

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Ahmed Salah
Senior Cyber Security Engineer

Me and my colleagues are working in a government Organization, We took a no. of cyber security trainings with CLS starting with CEH and CISSP. we liked every thing the instructors, the stuff and whole environment

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Ferras Hassan
Head of the Programming Department at Bashayer Energy Company

I`m attending ASP.NET Core with MVC Training with Eng Mohamed Hesham , I really learned a lot from him , everything here in CLS  is very satisfying including facilities .Thanks you all team.

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Mohamed Ahmed Ali
Systems management specialist

Qualifying the cadres of digital transformation units in government agencies moving to the administrative capital .Thanks CLS

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Zeinab Salah
Software Developer at Bashayer Energy Company

I`m attending ASP.NET Core with MVC Training with Eng Mohamed Hesham , I really learned a lot from him , everything here in CLS  is very satisfying including facilities .Thanks you all team.

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Ibrahim Khalaf
IT Infrastructure and Security Manger

I`m attending now CRISC Training with DR Adel Abdel Meneim , I really learned a lot from him , everything here in CLS  is very satisfying including facilities , locations and the team.

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Samar Shams ElDin
Programmer at Bashayer Energy Company

I`m attending ASP.NET Core with MVC Training with Eng Mohamed Hesham , I really learned a lot from him , everything here in CLS  is very satisfying including facilities .Thanks you all team.

Student Application For

Microsoft Dynamics 365 Customer Service Functional Consultant

Business Application For

Microsoft Dynamics 365 Customer Service Functional Consultant