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The ISO 20000 IT Service Management Lead Implementer certification are professional certifications for professionals needing to implement an Service Management System (SMS) and, in case of the ISO/IEC 20000 Lead Implementer Certification, needing to manage an implementation project.
Day 1 Introduction to ISO/IEC 20000 series and the initiation of an SMS
Day 2 Implementation plan of an SMS
Day 3 Implementation of an SMS
Day 4 SMS monitoring, continual improvement, and preparation for the certification audit
Day 5 Certification Exam
This training course enables you to:
The ISO/IEC 20000 Lead Implementer training course is intended for:
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