Total Quality Management (TQM) Course

TQM Total Quality Management

Learn how to escape from the distractions and interruptions of daily work activities and concentrate on learning.

TQM is a management approach to long-term success through customer satisfaction.

In a TQM effort, all members of an organization participate in improving processes, products, services, and the culture in which they work.

Course Overivew

  • Total quality management (TQM) is a management approach to long-term success through customer satisfaction.
  • Training courses in TQM will teach you how to use a combination of strategy, data, and effective communication to integrate quality into all aspects of your organization.
  • Quality tools enable you to accomplish change and manage improvement across your organization.
  • This course teaches concepts like the seven basic quality tools to improve processes and increase your organization’s operational efficiency.
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Course Benefits:

Quality Basics

  • Terms, concepts and principles
    • Quality definitions
    • Quality plan
    • Quality systems
    • Organizational culture
    • Employee involvement and empowerment
    • Systems and processes
    • Variation
    • Standardization
  • Benefits of quality
  • Foundations of quality

 

Team basics

  • Team organization
  • Team purpose
  • Types of teams
  • Value of teams
  • Roles and responsibilities
  • Team formations and group dynamics
  • Initiating teams
  • Selecting team members
  • Team stages
  • Team conflict
  • Team decision-making

 

Improvement 

  • Process improvement
  • Six sigma concepts and tools
  • Lean concepts and tools
  • Benchmarking
  • Incremental and breakthrough improvement
  • Improvement techniques
  • Improvement tools
  • Root cause analysis
  • Risk management

 

Supplier Relationship

  • Supplier selection
  • Supplier performance
  • Customer Relationship
  • Customer identification
  • Voice of the customer (VOC)
  • Data gathering and use
  • Complaint process
  • Customer needs

Some definitions of quality

  • Exceptional
  • Perfection or consistency
  • Fitness for purpose
  • Value for money
  • Transformative
  • Conclusion

 

Philosophy, principles and concepts of TQM

  • The foundation and the four sides of the TQM pyramid
  • Focus on the customer and the employee
  • Focus on facts
  • Continuous improvements
  • Everybody’s participation

 

Quality management systems and standardization

  • The concept of system
  • Quality management systems
  • Joharry’s new window on standardization and causes of quality failures
  • Standardization and creativity

 

Tools for the quality journey

  • The quality story
  • The seven+ tools for quality control
  • Check sheets
  • The Pareto diagram
  • The cause-and-effect diagram and the connection with the Pareto diagram and stratification
  • Histograms
  • Control charts
  • Scatter diagrams and the connection with the stratification principle
  • Case example: problem solving in a QC circle using some of the seven tools (Hamanako Denso)
  • Flow Charts
  • Relationship between the tools and the PDCA cycle

 

Some new management techniques

  • Matrix data analysis
  • Affinity analysis
  • Matrix diagrams
  • Prioritization matrices and analytical hierarchies

 

Measurement of customer satisfaction

  • Introduction
  • Theoretical considerations
  • A practical procedure

 

Measurement of employee satisfaction

  • Set up focus with employees to determine relevant topics
  • Design the questionnaire including questions about both evaluation and importance for each topic
  • Compile presentation material for all departments and present the material to the departments
  • Carry out the survey
  • Report at both total and departmental level
  • Form improvement teams
  • Hold an employee conference
  • List the benefits of quality to individuals, organizations, customers, suppliers, and society.
  • Describe key events in the evolution of quality.
  • Identify and describe the key components of total quality management (TQM) and understand how organizations approach TQM deployment.
  • Differentiate between the TQM philosophies of six quality experts and two quality approaches: Six Sigma and the Baldrige program.
  • Know the role of process management in TQM and the interrelationship of processes and systems.
  • Recognize how basic quality tools can be used to help improve processes.
  • Define different quality concepts related to quality evolution, TQM, process management, and the basic quality tools.
  • Those new to quality, process leader practitioners, and those who support the practice of business excellence and would benefit from formal training on the fundamentals of quality and process improvement should attend this training.
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Course
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Prerequisites

This course is available at :

Classroom Training

Cairo
Giza
Onsite

Online Training

Virtual Interactive Instructor LED
Self-Paced Training

WHY CHOOSE CLS

Experience

We have been in the market since 1995, and we kept accumulating experience in the training business, and providing training for more than 100,000 trainees ever since, in Egypt, and the MENA region.

Premium Facilities

CLS facilities are well-equipped with strong hardware and software technologies that aid both students and trainers lead very effective smooth training programs.

Customer Support

We provide our clients with the best solutions, customized to their specific needs and goals. Our team is highly qualified to answer whatever questions you have.

Global Accredited

CLS is an authorized and accredited partner by technology leaders. This means that our training programs are of the highest quality source materials.

Up To Date

We keep tabs on every change in the market and the technology field, so our training programs will always be updated up to the World-class latest standards, and adapted to the global shape-shifting job market.

Certified Instructors

We select the best instructors, who are certified from trustworthy international vendors. They share their professional experience with the Trainees, so they can have a clear hands-on experience.

Over 200,000 Gradutes From CLS

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I`m attending ASP.NET Core with MVC Training with Eng Mohamed Hesham , I really learned a lot from him , everything here in CLS  is very satisfying including facilities .Thanks you all team.

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