CLS
Business Management

AI+ Customer Service Practitioner

AI-driven customer service is transforming businesses, and companies seek professionals skilled in AI adoption.

Total Duration
8 Hours
Level
Beginner / Intermediate
Category
Business Management
Partner
AI CERTs
About this course

About this course

AI+ Customer Service Practitioner provides the learners with skills which are useful in taking advantage of the strengths of artificial intelligence in delivering customer services.

The areas covered in this course include Artificial Intelligence & Machine Learning, AI Analytics, Collecting and analyzing customer data, AI solution implementation, Optimizing customer experience, Ethics in Artificial Intelligence, Trends, and AI strategy for Customer Service.

Target Audience

Customer Service Representatives who want to use AI technology in customer engagement and delivery of goods.
Customer Experience Professionals who wish to apply AI technology to customer journey mapping.
Students and recent graduates who are interested in learning how to use AI technology in customer service.
Business Analysts who wish to use AI in analyzing customer data.

Prerequisites

Basic understanding of customer service
Basic familiarity with digital tools, software and fundamental AI concepts.

Course Outline

  • Overview of AI
  • Relevance of AI in Customer Service
  • Overview of Machine Learning
  • Natural Language Processing (NLP)
  • Deep Learning and Neural Networks
  • AI-Driven Analytics
  • Gathering Customer Data
  • Data Quality and Integrity
  • Analyzing Data for Insights
  • Applying Insights to Enhance Customer Service
  • AI Solutions for Customer Service
  • Integration into Customer Service Systems
  • Training and Change Management
  • Measuring the Impact of AI on Customer Service
  • Using AI to Create Personalized Customer Interactions
  • Increasing Service Efficiency with AI
  • Case Studies: Successful AI Implementations in Customer Service
  • Ethical AI Use in Customer Service
  • Building Trust through Transparency
  • Compliance with Data Privacy Regulations
  • Emerging Trends and Advancements in AI Technologies
  • Innovative Use Cases for AI in Customer Service
  • Preparing for AI Evolution in Customer Service
  • Ethical and Societal Considerations
  • Developing Strategic Plan for AI Implementation and Evolution
  • Cultivating an AI-Driven Culture
  • Overcoming Challenges and Measuring Success
Learning outcomes

What you'll learn

Use AI in customer service in modern times.
understanding concepts of machine learning, natural language processing, deep learning and AI analytics.
Implement the selected AI solutions in customer service system.
Use ethical AI practices in customer service settings.
customer data and analyze it to get valuable information.
Create an AI strategy for the organization about customer service goals and measure its results.

Skills you'll learn

6 skills
Data Collection
Analysis for AI
AI Customer Service
Optimization with AI
Ethical AI Deployment
AI Strategy Development

Certificate

  • Attendance Certificate from CLS Learning Solutions 


AI+ Customer Service Practitioner

Potential Career Paths

Customer Service Manager
Customer Experience Strategist
Customer Support Specialist
Customer Support Strategist
Client Relations