CLS
ITSM - IT Service Management

ITIL 5 Foundation

ITIL 5 training provides a comprehensive introduction to ITIL® 5 - the modern framework for managing digital products.

Total Duration
24 Hours
Level
Beginner / Intermediate
Category
ITSM - IT Service Management
Partner
ITIL
About this course

About this course

ITIL Foundation introduces the shared language, principles and structural thinking that underpin modern digital product and service management.

This course provides IT leaders, practitioners, support staff, and staff interface with the organization's digital and information systems functions with a practical understanding of the key concepts, common language, principles, and practices that enable successful management of modern IT-enabled services.

Target Audience

IT professionals interested in learning about IT service management practices today
IT managers and team leaders looking to enhance service management practices
Individuals want to build a systematic understanding of IT service management
Professionals preparing for the ITIL 5 Foundation certification

Prerequisites

There are no formal prerequisites for this ITIL 5 Foundation

Course Outline

  • Product and service management
  • Experience, Strategy and Transformation
  • Service offerings
  • Value cocreation
  • Service Relationships
  • Introduction to the ITIL Four Dimensions of Product and Service Management
  • Internal factors and External factors
  • Introduction to ITIL Product and Service Lifecycle
  • Purpose and Scope of ITIL Product and Service Lifecycle activities
  • Components of the ITIL Value System
  • The ITIL Guiding Principles
  • Governance
  • Value chain
  • Management practices
  • The ITIL Continual Improvement Model
  • Key concepts of value stream mapping and management
  • Application of value streams
  • Purpose of value Stream mapping and management
Introduction to AI ITIL and AI Governance
  • ITIL and DevOps
  • ITIL and PRINCE2
Learning outcomes

What you'll learn

Understand the key concepts of digital product and service management
Understand service relationships
Understand the ITIL Four Dimensions of Product and Service Management
Understand the ITIL Value System (ITIL VS)
Understand how the ITIL Guiding Principles can help an organization adopt and adapt service management
Understand the ITIL Product and Service Lifecycle Model and the value chain activities
Understand ITIL Management Practices
Understand the benefits of value stream mapping and management

Skills you'll learn

8 skills
Digital Service Management
ITIL Value System
ITIL Guiding Principles
Service Lifecycle Management
ITIL Value Chain
ITIL Management Practices
Value Stream Mapping
Service Value Management

Certificate

  • Attendance Certificate from CLS Learning Solutions
  • This course enables you to pass Exam ITIL® Foundation Certificate
ITIL 5 Foundation

Potential Career Paths

IT Service Desk Analyst
IT Service Manager
IT Operations
ITSM Analyst
Change Manager
ITSM Process Analyst