CLS
Business Management

ITIL 5 Strategy

TIL Strategy (Version 5) provides practical guidance to develop, deliver, and sustain strategies that create lasting value, It aligns technology, investment, and execution with business outcomes

Total Duration
24 Hours
Level
Beginner / Intermediate
Category
Business Management
Partner
ITIL
About this course

About this course

This course provides a comprehensive understanding of ITIL Strategy and how organizations can develop, implement, and sustain effective digital strategies. Participants will explore the key concepts of digital products and services, value co-creation, strategy development, and the relationship between strategy and the four dimensions of product and service management.   

Target Audience

Professionals associated with projects related to digital transformation and change management.
Individuals participating in strategic planning, governance, risks, and portfolio management decisions.
Professionals contributing to product and service life cycle management
Individuals desirous of improving strategic decision-making skills in digital contexts.

Prerequisites

Familiarity with some aspects of IT management, product management, or service management
ITIL (Version 5) Foundation

Course Outline

  • The characteristics of digital products and services
  • How digital products and services create value
  • The purpose and structure of the ITIL Product and Service Lifecycle Model
  • The lifecycle management activities of a digital product
  • The value chain activities and how they create value through products and services
  • The relationships between products, services, value co-creation, and lifecycle management
  • The key concepts of ITIL Strategy, including strategy, digital strategy, vision, purpose, values, and digital transformation
  • Digital transformation and the role digital strategy plays in enabling it the key characteristics of strategy
  • How strategy operates within a Volatile, Uncertain, Complex, Ambiguous (VUCA) environment
  • Business and operating models and how they connect to and support strategy
  • Strategic considerations related to organizations and people, including culture, structure, and capabilities
  • How strategy shapes relationships with partners and suppliers and influences sourcing decisions
  • The strategic role of information and technology in guiding innovation, data use, and digital capability
  • How strategy influences value streams and processes, including design, optimization, and value creation
  • The purpose of the ITIL Strategy Management Model
  • The structure of the model, including its two cycles (strategy development and strategy implementation) and how they work together
  • The purpose and key outputs of the four strategy development lifecycle activities
  • How the ITIL Guiding Principles support effective strategy development
  • How PESTLE factors influence strategy
  • How internal capabilities and resources affect strategy
  • Applying each step of the strategy development lifecycle
  • The purpose and key outputs of the four strategy implementation lifecycle activities
  • How the ITIL Guiding Principles support effective strategy implementation
  • How strategic objectives translate into implementation initiatives
  • Applying each step of the strategy implementation lifecycle
  • How execution approaches are selected during implementation planning
  • How strategy implementation balances change with daily operations
  • How organizations ensure ongoing relevance and success of strategy
  • The role of leadership, communication, and governance in strategy
  • How innovation and AI governance contribute to strategic value
  • How OCM, digital ethics, and complexity thinking support strategic change
  • How portfolio and risk management guide strategic decisions
  • How sustainability enables long term value creation
  • How ITIL and DevOps complement each other across the product and service lifecycle
  • How ITIL practices can effectively collaborate with DevOps ways of working
  • Why project management is important when applying ITIL practices
  • How ITIL can be combined with PRINCE2 to deliver products and services effectively
Learning outcomes

What you'll learn

Key concepts of ITIL (Version 5)
Key strategy concepts including digital strategy, vision, values, digital transformation, and strategy in a VUCA environment
Strategic considerations across the four dimensions of product and service management
The ITIL Strategy Management Model and its two lifecycles: strategy development and strategy implementation
How ITIL integrates with DevOps and PRINCE2

Skills you'll learn

11 skills
ITIL Strategy
Digital Strategy
Lifecycle Management
Strategy Development
Strategy Implementation
Business Modeling
Strategic Governance
Change Management
AI Governance
Digital Ethics

Certificate

  • Attendance Certificate from CLS Learning Solutions 


ITIL 5 Strategy

Potential Career Paths

Strategy Managers
Digital Transformation Managers
Digital Product Managers
Business and IT Consultants
Enterprise and Business Architects
IT Directors