CLS
Business Management

Customer Service: Empower your workforce with Microsoft 365 Copilot

Total Duration
8 Hours
Level
Beginner
Category
Business Management
Partner
Microsoft
About this course

About this course

Empower your workforce with Microsoft 365 Copilot , students perform a series of hands-on exercises 

These exercises focus on using Copilot in various Microsoft 365 apps (such as Word, PowerPoint, Outlook, and so on) to complete a range of Customer Service -related work tasks.

Target Audience

Customer Service whose aim is to optimize service delivery and improve quality of case resolution

Prerequisites

Basic familiarity with Microsoft 365 apps and services.
Access to Microsoft Copilot and the Microsoft 365 apps used in the exercises.

Course Outline

Learning outcomes

What you'll learn

Utilize Microsoft 365 Copilot for performing various tasks and solving problems using various panels of business
Implement Microsoft 365 Copilot in Microsoft 365 applications
Create custom Copilot agents in order to cater to certain requirements

Skills you'll learn

4 skills
Microsoft Copilot for Customer Service
Customer Journey Mapping
Customer Support Optimization
AI-Powered Case Resolution

Certificate

  • Attendance Certificate from CLS Learning Solutions 


Customer Service: Empower your workforce with Microsoft 365 Copilot